FAQ’s

What is Kenney Counseling Services, PLLC?

Kenney Counseling Services PLLC, or KCS, is a completely Web-based (telehealth) Counseling service for Texas residents.

What insurances do you accept ?

Our therapists are currently in-network with the following Texas Plans, Aetna, Aetna Boon-Chapman, Aetna Meritain, Apostrophe, Blue Cross Blue Shield, Cigna, Cigna EAP, Optum/United- EAP, United All Savers, United BIND, United GEHA/Shared Services, United Healthcare Golden Rule, United Oxford, United Student resources and United UMR.

What is Video Telehealth? What should video be used for? Who should use video?

Kenney Counseling Service, PLLC, Video Telehealth is a HIPAA-compliant way for you to have video sessions with appropriate clients. In many cases, it is a great way to see a client when time, weather, travel, or any of life’s curveballs make it difficult to have an in-person session. Video sessions are appropriate for Clients that can be managed in an outpatient setting.

Keep in mind that video sessions may not be appropriate for everyone.

Who can participate in a video session?

Clients who are not a risk to their self or others.

Do we accept Employee Assistance Program (EAP’s)

Yes! Cigna EAP and Optum/United- EAP

How much will my appointment cost?

This will vary based on your payment method. If you are using your insurance benefits, you can call the customer service number on the back of your card to confirm your specific benefits. You can ask, “What are my behavioral health benefits?” to find out how much you would pay for a therapy session.  If you are using an EAP, you will normally have a certain number of free sessions before you have to pay with your insurance benefits or out-of-pocket. To use your EAP, it’s best to call them ahead of time and let them know you are seeing a Sondermind therapist. They will then give you a reference number which you can bring to your first appointment.

Self Pay $80 per Individual session.

What is a couple session?

A couple session is where two people are willing to work together to obtain a common goal.

What is a family therapy session?

A family therapy session helps with conflict in the family unit such as divorce, financial problems, grief, depression, stress, and or substance abuse problems.

Can you be my therapist if i know you personally?

Unfortunately, no. It is unethical for a Therapist to have dual relationship Clients.

How long are each session? How often are the sessions?

Each session is typically from 50 minutes-60 minutes. The frequency of the sessions reflect the needs of each patient and diagnosis.

​What can i expect at my first appointment?

At your first appointment, a mental health clinician will ask you questions about your current situation, including asking about your mood, thoughts, and behavior, such as:

  • What are you concerned about?
  • When did you first become concerned or notice any changes?
  • How is your daily life affected by the changes or concerns you have noticed?
  • What helps you manage these concerns or changes?
  • What have you tried on your own to feel better?
  • What things make you feel worse?
  • What do you think you need?
  • What treatment, if any, have you had for mental illness in the past?
  • Have family members or friends commented on your mood or behavior?
  • What do you hope to gain from treatment?
  • What medications or over-the-counter herbs and supplements do you take?
  • Do you drink alcohol or use recreational drugs?

The clinician will also usually ask to speak to someone close to you – family or friends, to ask for their thoughts about how you are, and what changes they may have noticed in you.

To help to determine a diagnosis and check for related complications, you may also have an assessment by a doctor (psychiatrist or psychiatric registrar), a physical examination, and you may be referred for blood tests and other investigations.

Following the initial assessment, the mental health clinician will provide you with information, and will make a recommendation about what treatment might be most helpful to you. This depends on the type of mental health issues you are experiencing, their severity, your preferences where possible and what you already know works best for you. 

Sometimes admission to a hospital inpatient unit is recommended to begin treatment, generally in situations when you can’t care for yourself properly or when there’s a significant risk to your health and safety or that of others.

For many people, initial treatment can start in the community, with the involvement of your GP, and if required, the input of mental health clinicians from a community team, a private psychiatrist, and/or other support people.

Source: https://www.nwmh.org.au/get-help/what-expect/what-expect-your-first-appointment

If you feel that there is a question that we have not answered here, please let us know on our Contact page.

Resources

For national hotlines, see below:

Bullying & Depression Hotline: 

(800) 448-3000                            

National Suicide Prevention Lifeline:

(800) 273-8255

National Drugs & Alcohol Hotline: 

(800) 662-4357                       

Self-harm Hotline

(800) 366-8288

Family Violence Helpline

(800)996-6228

Suicide Prevention Line

1-800-273 -TALK (8255)

Crisis Text Line

Text “HOME” to 741-741

National Domestic Violence Hotline

1-800-799-7233

The Trevor Project for LGBT youth, friends, and family members

1-866-488-7386

Trans Lifeline

877-565-8860

Kenney Counseling Services, PLLC is offering Online Counseling Services, to Texas Residents via HIPPA approved Video. In the event this is a life-Threatening emergency, which includes threats of self-injury or injury to others, CALL 911, IMMEDIATELY.

The moment you’re ready to quit is usually the moment right before a miracle happens. Don’t give up.

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